Is your IT help desk US-based, or outsourced to an overseas company or third party? Some may think that this is of no importance, but quite frankly, it is!
At KRS IT, we provide our own IN-HOUSE help desk and make sure the folks helping you are friendly and helpful. We consider this one of the most important aspects of customerservice. Plus, we feel it is very important for keeping your data secure. We know from our industry that the most costeffective solution is absolutely to outsource helpdesk to overseas. While it may be the most cost effective and best return on investment, it simply is NOT the best solution. It is just more comforting to know and simply easier to work with a team (member) that you know, and are familiar with, knowing very well that you will be able to reach out to a familiar representative. It is also very rare where you may have a representative able to come out and assist in the office, if and when it is needed if they are overseas. With KRS IT, we provide that opportunity to our clients.
Does your IT company use this cheap business practice?? Do you feel like you are talking to a stranger every single time you need help with something? Orrrrrr …. Do you feel like you’re talking with an in-house employee, that you have spoken to before and that not only knows your network, but they have even gotten to know you over the course of time. That is what a true business partnership is and should be. When it comes to your business and your work, you should NOT settle for less!
Give us a call! Our friendly and helpful staff at KRS are ready to assist you with any of your concerns and inquiries. We can be reached via email at info@KRSIT.com, or speak with a live technician at 201-402-1900