What is the number one complaint we hear about all the time regarding other IT companies? RESPONSE TIME!! Think about the last time you had poor customer service. It stands out, doesn’t it?!?! Studies have shown that if you get good customer service you may tell a friend or maybe even two. However, if you get really bad customer service, most people will tell 3x that amount and also go out of their way to actually write a bad review.
In our industry, response time is more important than ever. It is critical to your workflow and business. What good is having someone to call if you have no idea how long it will take them to actually respond?? At KRS IT, I try to stress the importance of customer service and response time. It is truly one of the top items in our company culture. We will come in early/stay late/and most importantly let our clients know they have a voice and they are heard. All of our clients have access to myself, as well as upper management, where if it is ever needed they can simply and directly get a hold of us.
KRS isn’t just simply 3 letters strung together. We want our clients to know they are in good hands, and we will always provide them with: Knowledge Reliability Security. If you feel your company is not getting the attention and the response time you deserve, don’t put up with subpar service. Jump on a quick call with us at 201-402-1900 or email us at firstname.lastname@example.org, and let us show you some of our affordable world class solutions.