Why the Break-Fix Approach Doesn’t Work in 2021

Why the Break-Fix Approach Doesn’t Work in 2021

What is break-fix?

This is a reactionary IT business model that only repairs a system, an application, hardware, devices, or a network when they fail. If IT equipment breaks, it impacts both productivity and profits. Break-fix is the most costly form of IT maintenance.

On the other hand, a more proactive and reliable approach is a preventative maintenance plan such as one offered through Managed IT services. Therefore, as every IT system is remotely monitored, problems are mitigated before they disrupt operations and productivity. Let’s dig a bit further.

This ad-hoc approach to network, hardware and software servicing means organizations get the IT services it needs only when it needs them. Little, if any, pre-emptive or continuous support comes with hiring a break/fix technician, though some may provide suggestions or instructions on how to avoid system problems in the future.
Break-fix is the ad-hoc approach to IT servicing without any pre-emptive or continuous support. Typically, break-fix technicians charge for initial-and-post-servicing assessments and they charge by the hour with higher rates when they need to use special tools. Common break-fix scenarios include:

  • Peripheral equipment installation
  • Network repairs
  • Hardware upgrades or installation
  • Initiating new cyber security protocols
  • IT contractor training or education services

Unfortunately, break-fix does not work anymore in 2021 and in the digital age. Why not? Consider the following reasons:

  • Unpredictable expenditures since every issue is charged on a case-by-case basis.
  • Reactive approach without providing a long-term solution. Short-term convenience is the priority.
  • The same issues get charged with each repair or fix.

However, Managed IT Services is designed to handle or share responsibility for an organization’s entire IT infrastructure. It is an ongoing relationship that actively monitors and addresses IT problems once they’re identified. In fact, Managed IT Services offers a proactive IT environment with many benefits, including:

  • Hardware-as-a-Services (HaaS)--Offers access to hardware, applications, maintenance, installation, and upgrades.
  • Subscription-based predictable payments--Pay incremental monthly fees instead of large break-fix billings.
  • Comprehensive approach--Achieve peace of mind knowing your Managed IT Services provider is always available when you need them. Further, they are monitoring your systems 24/7 to ensure problems are addressed before any major disruptions occur.